Frequently Asked Questions
do you offer a warranty on work?
Absolutely! At Ed Vaughan Plumbing & Heating, we believe that when you pay for a service, it should not only be done to an acceptable standard, but it should last. That’s why we give you a 3 year guarantee on any installation work we carry out. There are a few exceptions to this, but these can be found in our T’s and C’s.
Do I have to pay VAT on your invoice?
Yes. As a VAT registered business, we are governed by HMRC to charge and collect VAT on all sales at a rate of 20%. All quotes and invoices will clearly document the amount of VAT to be paid, along with our registered company VAT number. We can offer reduced VAT rates on eligible projects.
Do you offer any payment plans or finance?
We have partnered with TradeHelp with whom we are able to offer finance packages up to £10,000 on the installation of bathroom and heating systems.
Currently we are unable to offer this on kitchens.
Are you FCA approved?
Yes. As a business, we are registered with the Financial Conduct Authority, and are recognised as an IAR (Introductory Approved Representative). This means we can introduce you to the lender for application of credit.
We are unable to offer this on kitchens currently, but we are working on a solution to include this in the services that we offer.
Is my personal data secure?
We are registered with the Information Commissioners Office. This means we are duly bound to securely store and deal with your personal information in line with current legislation. You can contact us at any time to check what information we hold for you and to request removal of your information.
Requests must be made in writing to sales@evplumbandheat.co.uk. We will respond to your request within 10 days.
Can I check the validity of your credentials?
You are welcome to request proof of our documents at any time such as insurance policies and qualifications.
Requests can be made in writing to sales@evplumbandheat.co.uk.
Gas Safe registered engineer checks can also be made online at www.gassaferegister.co.uk.